My last visit to T-Mobile wasn't the most pleasant. My Pixel 4 XL (ordered from Google) was totally broken and so I went in to buy one at T-Mobile so I wouldn't

My last visit to T-Mobile wasn't the most pleasant. My Pixel 4 XL (ordered from Google) was totally broken and so I went in to buy one at T-Mobile so I wouldn't have to wait for shipping. They charged me an extra $50 for me to pay upfront instead of financing it. Been a customer for 15 years and this is the thanks I get for choosing them as my retailer.