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Seth, how do YOU handle this? Are you taking calls 24/7?

• sethkim 5y ago
  Hey! Good question! No, I'm certainly not available to take calls 24/7 right now. For a smaller scale business, it's certainly seems reasonable to only take calls during "normal business hours." That being said, during those hours when businesses are normally responsive to a live chat feature, Mantis is meant to provide a higher throughput medium to answer questions and solve issues faster than someone can via text.