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This is a surprising comment! I have a lifetime plex pass from probably 8 years ago. They had a bad release a few years ago that broke some stuff. Made a post.

This is a surprising comment! I have a lifetime plex pass from probably 8 years ago. They had a bad release a few years ago that broke some stuff. Made a post. They asked for logs and I uploaded them and they pushed a new build with a fix the next day. Only time I’ve interacted with them and it was super pleasant. My main consumers and my friends with young kids with kid shows and plex runs everywhere and even small kids can work the interface. I really enjoy it!

Frank2312 5y ago
We didn't have the same experience. A bug that also affected me was reported at least twice (March 2019 and April 2019[1]). After 5 months of wait, the OP posted a script he wrote to work around the issue. A simple path building issue took 8-9 months to get pushed in the BETA channel. [1] : https://forums.plex.tv/t/dvr-moving-files-from-grab-bug/396794 https://forums.plex.tv/t/dvr-moving-files-from-grab-bug/3967...
joshspankit 5y ago
Depends on whether your wishes align with theirs. For example: the long-term threads asking for a “TV” mode that will automatically play your library in channel format so that you can go channel surfing. Even the very very basic version of this (the ability to automatically update playlists) is essentially a dead thread.
- wingworks 5y ago
  You can use the unofficial Plex API to do pretty much anything you want, if you have some time to set it up. https://github.com/pkkid/python-plexapi https://github.com/pkkid/python-plexapi e.g. the auto updating playlist idea would be done reality easily with the python Plex api above.
Godel_unicode 5y ago
Same, my Plex pass says "comped" because I reported a security bug to them. In my experience the security bug reporting process is super painful. Most devs are super arrogant about how their code couldn't possibly be vulnerable, it must be something else. Plex took the bug report, immediately agreed it was an issue they should fix, fixed it, and without promoting comped my Plex pass for life. 10/10 would report again. The UI is great, transcoding and playback on a myriad of devices just works, sharing with other people is a few clicks. To me Plex is the perfect example of the Jim Gaffigan joke; everything is amazing and everyone is miserable.
oliwarner 5y ago
The log handling is one aspect of how poorly Discourse is failing them here. A proper bug triage system would solicit the information they needed at the time of posting. It would also do a better job of filtering out duplicates. That their employees have to go round and do these janitorial jobs manually is a waste of everybody's time. But there are so many widespread issues that appear ignored. Things like AMD VCN support, Android clients forcing transcoding on some streams. The problem get acknowledged but there's no easy way to track progress. You don't have to dig far to find others users in there who feel habitually ignore, usually as replies ~"I reported the same thing 7 months ago, good luck getting an answer!", eg https://forums.plex.tv/t/is-anybody-working-at-plex-going-to-fix-the-nvidia-shield-startup-freezing-but-audio-plays-and-then-catches-up-fix/743626/4 https://forums.plex.tv/t/is-anybody-working-at-plex-going-to... It's a shame because it's not a bad product.

Frank2312 5y ago

We didn't have the same experience. A bug that also affected me was reported at least twice (March 2019 and April 2019[1]). After 5 months of wait, the OP posted a script he wrote to work around the issue. A simple path building issue took 8-9 months to get pushed in the BETA channel. [1] : https://forums.plex.tv/t/dvr-moving-files-from-grab-bug/396794 https://forums.plex.tv/t/dvr-moving-files-from-grab-bug/3967...

joshspankit 5y ago

Depends on whether your wishes align with theirs. For example: the long-term threads asking for a “TV” mode that will automatically play your library in channel format so that you can go channel surfing. Even the very very basic version of this (the ability to automatically update playlists) is essentially a dead thread.

wingworks 5y ago
You can use the unofficial Plex API to do pretty much anything you want, if you have some time to set it up. https://github.com/pkkid/python-plexapi https://github.com/pkkid/python-plexapi e.g. the auto updating playlist idea would be done reality easily with the python Plex api above.

Godel_unicode 5y ago

Same, my Plex pass says "comped" because I reported a security bug to them. In my experience the security bug reporting process is super painful. Most devs are super arrogant about how their code couldn't possibly be vulnerable, it must be something else. Plex took the bug report, immediately agreed it was an issue they should fix, fixed it, and without promoting comped my Plex pass for life. 10/10 would report again. The UI is great, transcoding and playback on a myriad of devices just works, sharing with other people is a few clicks. To me Plex is the perfect example of the Jim Gaffigan joke; everything is amazing and everyone is miserable.

oliwarner 5y ago

The log handling is one aspect of how poorly Discourse is failing them here. A proper bug triage system would solicit the information they needed at the time of posting. It would also do a better job of filtering out duplicates. That their employees have to go round and do these janitorial jobs manually is a waste of everybody's time. But there are so many widespread issues that appear ignored. Things like AMD VCN support, Android clients forcing transcoding on some streams. The problem get acknowledged but there's no easy way to track progress. You don't have to dig far to find others users in there who feel habitually ignore, usually as replies ~"I reported the same thing 7 months ago, good luck getting an answer!", eg https://forums.plex.tv/t/is-anybody-working-at-plex-going-to-fix-the-nvidia-shield-startup-freezing-but-audio-plays-and-then-catches-up-fix/743626/4 https://forums.plex.tv/t/is-anybody-working-at-plex-going-to... It's a shame because it's not a bad product.