"Counterpoint: do restaurant customers (i.e. ordinary people) also think these websites are awful?" I notice that regular customers mostly use Yelp, OpenTable

"Counterpoint: do restaurant customers (i.e. ordinary people) also think these websites are awful?" I notice that regular customers mostly use Yelp, OpenTable or just plain Google to look up a restaurant's phone number or location. That suggests to me that they've learned that going to the actual web site is usually a bad bet.