One thing I personally hard disagree with is the author's view on chat/DMs; that they are by default and expected to be synchronous and immediate. Unless urgen

One thing I personally hard disagree with is the author's view on chat/DMs; that they are by default and expected to be synchronous and immediate. Unless urgency is indicated somehow, I see chat as asynchronous - an incoming question doesn't carry an expectation of immediate feedback. This is in contrast with, say, a phone call. Some of the negatives of chat-heavy comms disappear under that mode. Like, why does encrypted e-mail need to have benefits over chat (apart from the interoperability, maybe). Chat is new to society and we don't (yet) have strong cultural norms and expectations around how it should work. I think things like this are important to talk about when forming a team or starting to work on a project or in a new context.