4 ms·
Sorry. Wasnt trying to mischaracterize it as the fault of the deadhead in that case. But to allow a passenger to board, take a seat (with an entire family) and
by croutonwagon 5y ago
Sorry. Wasnt trying to mischaracterize it as the fault of the deadhead in that case.
But to allow a passenger to board, take a seat (with an entire family) and then bump him, was an aggressive action because an employee of the airline made a mistake (generally you get bumped when you try and check in).
Additionally in that specific instance, the flight attendant that DID bump him (not the deadhead) refuse to up their offer to entice volunteers (carrot) and chose the stick after a single offer of some pittance (like $50-100 credit).
They immediately went to the stick and chose someone. At the first sign of pushback they called airport police and bludgeoned the man and dragged him from the plane. At no point was he the aggressor or agitator.
It was entirely an "oopsie we screwed up, but it sucks for you".
Agreement or not, thats not how you do business unless, and only unless, you basically have a monopoly on the situation. Which they do. And is exactly why the notion of such a "list" is a terrible idea.
Heres the specific incident I am referencing here
https://en.wikipedia.org/wiki/United_Express_Flight_3411_incident https://en.wikipedia.org/wiki/United_Express_Flight_3411_inc...