> If a pair of hiking boots lasts more than a decade (his comment seems to imply they’ve already lasted a decade) that’s a normal lifespan, not a problem. If t

> If a pair of hiking boots lasts more than a decade (his comment seems to imply they’ve already lasted a decade) that’s a normal lifespan, not a problem. If that's the expected lifespan of the shoes, then the warranty should reflect that. > But clearly they were satisfied enough to use them for 10+ years. Satisfaction is based on expectations, and when a product has a lifetime warranty it doesn't cap the expectation at any time period. GP might have expected them to last 15 years instead, and it would be hard to argue that 66% of the expected lifetime is 'satisfaction'.