I had an Azure employee troubleshoot my PG db instance for hours with me, for free, while our total spend was something like $100 a month. Now, this employee d

I had an Azure employee troubleshoot my PG db instance for hours with me, for free, while our total spend was something like $100 a month. Now, this employee didn't really help, but they were obviously professional and had database experience and didn't act condescending / like they were doing us a favor at all. They just worked through the issue with me, which was a very pleasant surprise.