4 ms·

The tech is definitely third tier. And if you ever need to actually talk to someone over there, it's a nightmare.

by redwood 5y ago

aabaker99 5y ago
I work at a large company but I find Azure wants to talk to us too much.
- ishjoh 5y ago
  It always depends on your scale. I was at a company that had a month spend in the 6 figures and they wanted to constantly talk. A different company I was at the spend was 3 figures a month, and we couldn't get any help at all, even knowing some internal folks in different areas of the company.
- oneplane 5y ago
  We don't get much spam from Azure reps, but APM/metrics/logs companies like DataDog really are trying hard to schedule free-of-charge "presentations" with our teams. Unless they are faking out MTA headers and mail client details, the mail templates are actually edited and sent from a desktop by an actual sales/advocate/devrel guy. Yuck.
- spaetzleesser 5y ago
  They want to talk, “ connect” and “align” all the time but not really help with issues you may have.
- redwood 5y ago
  Right but the quality of the conversation is so low it's a waste of time, hard to find the right people. It's like talking to a borg cube
jamespwilliams 5y ago
Yes. We found a problem with Azure’s IPv6 support a while back. It took quite literally months to get the issue escalated to someone who could do anything about it, and as far as I know it’s still broken, although it’s scheduled to be fixed this year. We had to pay for this “support” too. We worked around the problem in the end, but still.
beh9540 5y ago
I always dreaded talking to support - AKS would routinely break in weird and ways, and it was always super frustrating waiting for support to fix things that shouldn’t have happened. We once had an error with Azure MySQL and AKS, where it would just stop dropping packets with basic instance types. Support could never fix it, we ended up just upgrading to standard because that worked. I will say this - the manager of the team at Azure did comp our upgrade, because they couldn’t figure out why it was happening. I tried very hard to get our project off Azure, but because it was negotiated as part the Enterprise Agreement with Microsoft, it was “free” so the CTO wouldn’t budge. I assume this is how many people end up needing to deal with Azure.
Avalaxy 5y ago
> And if you ever need to actually talk to someone over there, it's a nightmare I never understand it when I see people say this about Azure. Did you ever try creating a support ticket through the Azure portal? My experience has been nothing but stellar. They respond very fast, they provide very in-depth expert knowledge, and they seem to be quite thorough, escalating any issues if needed. This is my experience with creating tickets for various organizations, both big and small.

The tech is definitely third tier. And if you ever need to actually talk to someone over there, it's a nightmare.

aabaker99 5y ago

I work at a large company but I find Azure wants to talk to us too much.

ishjoh 5y ago
It always depends on your scale. I was at a company that had a month spend in the 6 figures and they wanted to constantly talk. A different company I was at the spend was 3 figures a month, and we couldn't get any help at all, even knowing some internal folks in different areas of the company.
oneplane 5y ago
We don't get much spam from Azure reps, but APM/metrics/logs companies like DataDog really are trying hard to schedule free-of-charge "presentations" with our teams. Unless they are faking out MTA headers and mail client details, the mail templates are actually edited and sent from a desktop by an actual sales/advocate/devrel guy. Yuck.
spaetzleesser 5y ago
They want to talk, “ connect” and “align” all the time but not really help with issues you may have.
redwood 5y ago
Right but the quality of the conversation is so low it's a waste of time, hard to find the right people. It's like talking to a borg cube

jamespwilliams 5y ago

Yes. We found a problem with Azure’s IPv6 support a while back. It took quite literally months to get the issue escalated to someone who could do anything about it, and as far as I know it’s still broken, although it’s scheduled to be fixed this year. We had to pay for this “support” too. We worked around the problem in the end, but still.

beh9540 5y ago

I always dreaded talking to support - AKS would routinely break in weird and ways, and it was always super frustrating waiting for support to fix things that shouldn’t have happened. We once had an error with Azure MySQL and AKS, where it would just stop dropping packets with basic instance types. Support could never fix it, we ended up just upgrading to standard because that worked. I will say this - the manager of the team at Azure did comp our upgrade, because they couldn’t figure out why it was happening. I tried very hard to get our project off Azure, but because it was negotiated as part the Enterprise Agreement with Microsoft, it was “free” so the CTO wouldn’t budge. I assume this is how many people end up needing to deal with Azure.

Avalaxy 5y ago

> And if you ever need to actually talk to someone over there, it's a nightmare I never understand it when I see people say this about Azure. Did you ever try creating a support ticket through the Azure portal? My experience has been nothing but stellar. They respond very fast, they provide very in-depth expert knowledge, and they seem to be quite thorough, escalating any issues if needed. This is my experience with creating tickets for various organizations, both big and small.