> The devilish details come in decisions about who should bear those costs. But even if they fell wholly on the purchaser, consumers would, I suspect, be willin

> The devilish details come in decisions about who should bear those costs. But even if they fell wholly on the purchaser, consumers would, I suspect, be willing to pay a few dollars more for a gadget if that meant reliable access to software for it—indefinitely. I think the author has a hard time realizing the cost of what they are asking for. Infinite support is not going to cost just a few dollar more, it will cost, well infinite money. But even if we take "forever" to mean something like 30 years, it's a crazy amount of work that only goes up every year, as finding/retaining someone that knows how the system works becomes harder, and just keeping track with the technological advancement also becomes harder.