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Sorry, but you've got the wrong take here. Google is presenting this service as a reliable place to store and share files. They have a responsibility to provide
by skywhopper 5y ago
Sorry, but you've got the wrong take here. Google is presenting this service as a reliable place to store and share files. They have a responsibility to provide adequate human customer service. Sure, people shouldn't trust them, but not everyone follows Hacker News to know how common this sort of thing is. Regardless of whether the next person should trust Google, the right thing to happen here is for Google to restore access to these files, not to blame the victim.
- Ansil849 5y ago> They have a responsibility to provide adequate human customer service. A moral or ethical responsibility, maybe. A legal or financial one? Not under our current system, unfortunately. And corporations are not ethical actors. Just to be clear, I'm not victim-blaming here. It is abhorrent what has happened to this person and to many like them. This is why education about avoiding snake oil I believe is essential in the school system. Economics courses should devote a full module to identifying snake-oil claims and inherent risks of "something for nothing" swindles, which Google Drive is a classic modern example of.