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Google experiencing billing notification issue

25 points by awslattery 5y ago

Getting dozens of emails and push notifications from Google Ads, Cloud, etc. that there is an issue with the payment method stored. Will update this post once an official message/post is published, but looking at https://twitter.com/search?q=google%20cloud%20billing&src=typed_query&f=live seems pretty widespread.

nkw 5y ago
Looks like G Suite (or Workspaces or whatever it is called now) is experiencing this too.
nocommandline 5y ago
Got multiple emails for a GSuite account. Was surprised to get the mails. Went in and updated the CVC code which for some reason had been cleared.
- phonon 5y ago
  CVC codes are not allowed to be stored, ever.
  - hulitu 5y ago
    There are many things which are not allowed. Trusting someone who mines all your data to not store one particular piece of this data is a bit naive.
    - phonon 5y ago
      It's a PCI compliance issue; Google would lose the ability to charge credit cards.
      - atatatat 5y ago
        No, they simply could. Which is likely enough to get compliance from Google. (but regularly not, from other firms) Bit like saying if a bank laundered money for the cartel and spookies they wouldn't be allowed to be a bank anymore. That's how it's meant to work. Google, HSBC, et al are not like me and you. They've paid vast sums to ensure it.
  - deleted 5y ago
    [deleted]
pianoben 5y ago
Whew, glad it's not just me. I got an email threatening my Google account, and went in to the billing console to see a balance of $0.03. Three cents. The console won't even let you pay an amount that low!
a-r-t 5y ago
I figured it was a system-wide issue when it said I'm #341 in the GCP chat support queue.
- kf6nux 5y ago
  I assumed that was a normal chat queue and switched to an email ticket. XD
tedd4u 5y ago
If you click into the support chat agent eventually you get this notice: "Issues with 'Payment failed notification' is fully resolved On September 22, 2021, you may have received a ‘payment failed notification’ indicating that your payment information was invalid and required updating. "This issue has now been mitigated and there is no action required from you." And a link to this page: https://support.google.com/a/answer/11187364?hl=en https://support.google.com/a/answer/11187364?hl=en

25 points by awslattery 5y ago

nkw 5y ago

Looks like G Suite (or Workspaces or whatever it is called now) is experiencing this too.

nocommandline 5y ago

Got multiple emails for a GSuite account. Was surprised to get the mails. Went in and updated the CVC code which for some reason had been cleared.

phonon 5y ago
CVC codes are not allowed to be stored, ever.
- hulitu 5y ago
  There are many things which are not allowed. Trusting someone who mines all your data to not store one particular piece of this data is a bit naive.
  - phonon 5y ago
    It's a PCI compliance issue; Google would lose the ability to charge credit cards.
    - atatatat 5y ago
      No, they simply could. Which is likely enough to get compliance from Google. (but regularly not, from other firms) Bit like saying if a bank laundered money for the cartel and spookies they wouldn't be allowed to be a bank anymore. That's how it's meant to work. Google, HSBC, et al are not like me and you. They've paid vast sums to ensure it.
- deleted 5y ago
  [deleted]

pianoben 5y ago

Whew, glad it's not just me. I got an email threatening my Google account, and went in to the billing console to see a balance of $0.03. Three cents. The console won't even let you pay an amount that low!

a-r-t 5y ago

I figured it was a system-wide issue when it said I'm #341 in the GCP chat support queue.

kf6nux 5y ago
I assumed that was a normal chat queue and switched to an email ticket. XD

tedd4u 5y ago

If you click into the support chat agent eventually you get this notice: "Issues with 'Payment failed notification' is fully resolved On September 22, 2021, you may have received a ‘payment failed notification’ indicating that your payment information was invalid and required updating. "This issue has now been mitigated and there is no action required from you." And a link to this page: https://support.google.com/a/answer/11187364?hl=en https://support.google.com/a/answer/11187364?hl=en