"Skill gap" in this context means that an employee lacks a skill that the job needs/requires. It is from the employer's point of view that the employee lacks a

"Skill gap" in this context means that an employee lacks a skill that the job needs/requires. It is from the employer's point of view that the employee lacks a skill. The top groups are Cybersecurity, Cloud computing, data storage, network infrastructure, and social networking tech(?). This seems like a decent number of employees didn't know anything about how to setup their machines or save documents to the cloud. (Perhaps more optimistically some places realized that even their long time SysAdmins have never used cloud providers :/) In my experience most people have extremely sensitive work environments even in IT and sometimes even more in IT (with the exception of the neckbeards that do everything themselves.) The average IT helpdesk isn't so much tech savvy as they are following a script/directions. WFH means every problem now has to be solved remotely which means every script is out of date (doesn't mention a VPN or O365 BYOD specific policies) combined with having to walk user's through checking things over video calls... it quickly becomes a nightmare. The front line employees are not going to have the time to use educational/upskill tools. The more experienced employees don't want to waste their time watching videos on LinkedIn.