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I recently decided against G Drive and for office.com for our tiny startup. One reason being the unreliable customer support often mentioned here on HN. I hope

I recently decided against G Drive and for office.com for our tiny startup. One reason being the unreliable customer support often mentioned here on HN. I hope MS customer support is better…

hypothesis 5y ago
Ironically, someone recently attributed “hope is not a strategy” to Google’s engineering… I definitely understand the sentiment and curious if you researched options before making this switch?
x0x0 5y ago
G Suite / Google Workspace / whatever they're calling it this month has generally very good support. eg I had to fix a domain issue, albeit a domain issue caused by some stupid google stuff, and was connected to helpful competent people within a minute or two. Peers have similar experiences. The paying stuff is fine.
- edoceo 5y ago
  I'm a payer, on multiple domains. I disagree with "fine" and suggest "not absolute trash" as a replacement.
sangnoir 5y ago
Google Workspace has excellent support - unlike Google's free offerings.
apecat 5y ago
Any paid Google service with an SLA is perfectly fine. The choice between Microsoft 365 and Google Workspace should mostly be a matter of taste. Google Workspace is very straightforward and largely offers better finish and UX. I personally dislike Google's material design and find myself confused by it, but most people seem fine with it. M365 Business Standard on the other hand is arguably a better deal if you value the macOS and Windows versions of Microsoft's office apps. The UI isn't always good and the web versions suck, but everything is also very flexible and intended to scale to almost everything the IT dept of a Fortune 500 companies with tricky compliancy requirements might require to control a fleet of Windows machines.
markdown 5y ago
Google Workspace has incredible phone, email, and chat support. I've used them multiple times over the years and I live in a tiny country in the middle of the Pacific ocean. The "gOoGle pRoVIDeS nO sUPPoRt" narrative is only about their free offerings. Paying customers get stellar support, at least in my experience.
katbyte 5y ago
in my experience no, and you will require it more.

I recently decided against G Drive and for office.com for our tiny startup. One reason being the unreliable customer support often mentioned here on HN. I hope MS customer support is better…

hypothesis 5y ago

Ironically, someone recently attributed “hope is not a strategy” to Google’s engineering… I definitely understand the sentiment and curious if you researched options before making this switch?

x0x0 5y ago

G Suite / Google Workspace / whatever they're calling it this month has generally very good support. eg I had to fix a domain issue, albeit a domain issue caused by some stupid google stuff, and was connected to helpful competent people within a minute or two. Peers have similar experiences. The paying stuff is fine.

edoceo 5y ago
I'm a payer, on multiple domains. I disagree with "fine" and suggest "not absolute trash" as a replacement.

sangnoir 5y ago

Google Workspace has excellent support - unlike Google's free offerings.

apecat 5y ago

Any paid Google service with an SLA is perfectly fine. The choice between Microsoft 365 and Google Workspace should mostly be a matter of taste. Google Workspace is very straightforward and largely offers better finish and UX. I personally dislike Google's material design and find myself confused by it, but most people seem fine with it. M365 Business Standard on the other hand is arguably a better deal if you value the macOS and Windows versions of Microsoft's office apps. The UI isn't always good and the web versions suck, but everything is also very flexible and intended to scale to almost everything the IT dept of a Fortune 500 companies with tricky compliancy requirements might require to control a fleet of Windows machines.

markdown 5y ago

Google Workspace has incredible phone, email, and chat support. I've used them multiple times over the years and I live in a tiny country in the middle of the Pacific ocean. The "gOoGle pRoVIDeS nO sUPPoRt" narrative is only about their free offerings. Paying customers get stellar support, at least in my experience.

katbyte 5y ago

in my experience no, and you will require it more.