I'm, like many people here, the IT support for my extended family. I generally do my best to not only steer them away from invasive devices but also explain wh

I'm, like many people here, the IT support for my extended family. I generally do my best to not only steer them away from invasive devices but also explain why. Unfortunately this is more and more turning into a situation where I have hardware sent to me, reflashed with a known good rom and then mailed back out.