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How about every error message include a link to a wiki entry with a comment section for users and CS to discuss? CS could analyze commonly hit entries and prior

How about every error message include a link to a wiki entry with a comment section for users and CS to discuss? CS could analyze commonly hit entries and prioritize solutions there. Considering that Apple, with their large market cap and userbase only has a half-assed version of this, I won't get my hopes up.

kalleboo 5y ago
Apple in particular very much has a culture of "errors don't happen" and try to gaslight you when they do. Stuff like having zero insight into sync processed and Apple Music just silently skipping to the next song if it fails to stream.
- xxpor 5y ago
  Microsoft is similar in a way where when errors do happen, they usually log them or give you a pop up, but it'll be some inscrutable thing like error -1002, with nothing resembling a backtrace or other information to figure out where it's coming from. It's the number 1 reason why I hate debugging any problem on windows compared to linux.
  - switch007 5y ago
    It’s also super helpful when the error code is negative as this excludes it from search results when you copy paste /s
  - zardo 5y ago
    Love to search for the error code and find the decade old MSDN thread exactly describing the problem with a "will not fix" response.
- robinson-wall 5y ago
  There's another great example of this in maps, where it will refuse to let you favourite your home or work address if it's not in the right format. It won't even tell you that it failed - it doesn't do it and the interface doesn't make it obvious that it didn't do it. So you're out of luck if you want to figure out _why_ it isn't working. In my case I had a country name accidentally put in a region field, but it didn't look out of place because field labels are missing when filled in. Frustratingly, your contact card with that address will show a map preview that when tapped opens maps with a pin in the right place, so there's clearly some logic to "fix" incorrect addresses somewhere.
- perryizgr8 5y ago
  I got stuck in a loop when trying to install Big Sur on my old Macbook Air. It would pretend to install, then reboot the laptop. When it came back up, nothing would have changed, and no error messages in sight. After several rounds of this I figured out it was failing because there was too less free space on the disk.
kenjackson 5y ago
This is a GREAT idea! I'd love to see this happen.
hyperman1 5y ago
While I generally don't have much love for Oracle, this is a thing they do well. All the messages are numbered like ORA-123456 and are dead easy to google without mixing in any other results. You also sometimes get an error message containing relevant parameters. Microsoft does acceptably wel with their 0x80071234, but no parameters, messages like 'installer failed', and googling them gives 10 zillion sites with crap results.

kalleboo 5y ago

Apple in particular very much has a culture of "errors don't happen" and try to gaslight you when they do. Stuff like having zero insight into sync processed and Apple Music just silently skipping to the next song if it fails to stream.

xxpor 5y ago
Microsoft is similar in a way where when errors do happen, they usually log them or give you a pop up, but it'll be some inscrutable thing like error -1002, with nothing resembling a backtrace or other information to figure out where it's coming from. It's the number 1 reason why I hate debugging any problem on windows compared to linux.
- switch007 5y ago
  It’s also super helpful when the error code is negative as this excludes it from search results when you copy paste /s
- zardo 5y ago
  Love to search for the error code and find the decade old MSDN thread exactly describing the problem with a "will not fix" response.
robinson-wall 5y ago
There's another great example of this in maps, where it will refuse to let you favourite your home or work address if it's not in the right format. It won't even tell you that it failed - it doesn't do it and the interface doesn't make it obvious that it didn't do it. So you're out of luck if you want to figure out _why_ it isn't working. In my case I had a country name accidentally put in a region field, but it didn't look out of place because field labels are missing when filled in. Frustratingly, your contact card with that address will show a map preview that when tapped opens maps with a pin in the right place, so there's clearly some logic to "fix" incorrect addresses somewhere.
perryizgr8 5y ago
I got stuck in a loop when trying to install Big Sur on my old Macbook Air. It would pretend to install, then reboot the laptop. When it came back up, nothing would have changed, and no error messages in sight. After several rounds of this I figured out it was failing because there was too less free space on the disk.

kenjackson 5y ago

This is a GREAT idea! I'd love to see this happen.

hyperman1 5y ago

While I generally don't have much love for Oracle, this is a thing they do well. All the messages are numbered like ORA-123456 and are dead easy to google without mixing in any other results. You also sometimes get an error message containing relevant parameters. Microsoft does acceptably wel with their 0x80071234, but no parameters, messages like 'installer failed', and googling them gives 10 zillion sites with crap results.