I've talked to customer service on the store side. I had an odd return situation no credit received. Expensive item. Was handled very well by them. Real person

I've talked to customer service on the store side. I had an odd return situation no credit received. Expensive item. Was handled very well by them. Real person, did some research etc. On the AWS side way back at least the support offering was way above in terms of value for cost (it was like a token $100/month at a basic level).