7 ms·

Amazon vs. the Rest of the FAANG

41 points by corentin88 5y ago

PaulHoule 5y ago
I knew someone who had a secret hotline to the Google indexing team. For the rest of us it is "talk to the hand"
verdverm 5y ago
If you have cloud billing issues, such as the crypto mining described here, you can reach a human and get it reverted at the other clouds. Not sure the author is making a valid comparison between cloud and company services. There are many horror stories of businesses on the Amazon store who have not been able to reach a human. I've personally talked to Google Cloud support on many occasions and had billing disputes reversed.
- slownews45 5y ago
  I've talked to customer service on the store side. I had an odd return situation no credit received. Expensive item. Was handled very well by them. Real person, did some research etc. On the AWS side way back at least the support offering was way above in terms of value for cost (it was like a token $100/month at a basic level).
Doctor_Fegg 5y ago
> Amazon is the only FAANG company where I can get a hold of an actual real person. The other A in FAANG has actual real stores with actual real people who you can talk to.
- 1270018080 5y ago
  As a developer or consumer?
- toper-centage 5y ago
  Real people who will tell you that your minor, fixable, hardware or software issue is impossible to repair, or would cost twice the price or the device, so you are advised to buy a new one or upgrade. The main reason amazon's support is so great is because they have almost zero stakes in it. They offload the blame and costs to the sellers or manufacturers most of the time because they can.
- davidf18 5y ago
  In NYC there is a store open 24/7/365. Apple support in-store is really good. Also, their telephone support is good. Been using Apple for Mac, iPhone etc for about a decade.
- geoduck14 5y ago
  >The other A in FAANG Oh man. I was sitting here thinking "Albertson's"??? And then it hit me- Apple.
nso95 5y ago
Been on the phone with Apple a few times
godelmachine 5y ago
Amazon and Apple both sell physical products. Google and Facebook are ad driven companies. Netflix sells digital content. Should it really be surprising that Apple and Amazon get real people to talk with us?
GeekyBear 5y ago
As a normal consumer, I've been able to get through on free customer service lines at Amazon, Apple and Netflix. Google? Nope. It's impossible to get support there. Facebook? I've never used their products, so I don't have any information.

41 points by corentin88 5y ago

I knew someone who had a secret hotline to the Google indexing team. For the rest of us it is "talk to the hand"

If you have cloud billing issues, such as the crypto mining described here, you can reach a human and get it reverted at the other clouds. Not sure the author is making a valid comparison between cloud and company services. There are many horror stories of businesses on the Amazon store who have not been able to reach a human. I've personally talked to Google Cloud support on many occasions and had billing disputes reversed.

slownews45 5y ago
I've talked to customer service on the store side. I had an odd return situation no credit received. Expensive item. Was handled very well by them. Real person, did some research etc. On the AWS side way back at least the support offering was way above in terms of value for cost (it was like a token $100/month at a basic level).

Doctor_Fegg 5y ago

> Amazon is the only FAANG company where I can get a hold of an actual real person. The other A in FAANG has actual real stores with actual real people who you can talk to.

1270018080 5y ago
As a developer or consumer?
toper-centage 5y ago
Real people who will tell you that your minor, fixable, hardware or software issue is impossible to repair, or would cost twice the price or the device, so you are advised to buy a new one or upgrade. The main reason amazon's support is so great is because they have almost zero stakes in it. They offload the blame and costs to the sellers or manufacturers most of the time because they can.
davidf18 5y ago
In NYC there is a store open 24/7/365. Apple support in-store is really good. Also, their telephone support is good. Been using Apple for Mac, iPhone etc for about a decade.
geoduck14 5y ago
>The other A in FAANG Oh man. I was sitting here thinking "Albertson's"??? And then it hit me- Apple.

nso95 5y ago

Been on the phone with Apple a few times

godelmachine 5y ago

Amazon and Apple both sell physical products. Google and Facebook are ad driven companies. Netflix sells digital content. Should it really be surprising that Apple and Amazon get real people to talk with us?

GeekyBear 5y ago

As a normal consumer, I've been able to get through on free customer service lines at Amazon, Apple and Netflix. Google? Nope. It's impossible to get support there. Facebook? I've never used their products, so I don't have any information.