Yes, that's probably it. The customer experience depends on whether you (support) are in front of the computer. If you're not available, phone support means lea

Yes, that's probably it. The customer experience depends on whether you (support) are in front of the computer. If you're not available, phone support means leaving a voicemail and playing callback phone tag across worldwide time zones. I'll take the chat window please. A nice thing about chat is that it's easy to send and receive screenshots and links. Our customers seem to be pretty happy, but that probably has most to do with the quality of support. I'm the GGP, and yeah video is a different app. I use whereby.com (formerly appear.in) out of habit, but probably will move to Jitsi soon. It would be nice if this was integrated into intercom.