Sometimes, vendors need a scathing word or two. If I'm paying an astronomical amount for your service, I do not expect to have to pull down your dev tools, and

Sometimes, vendors need a scathing word or two. If I'm paying an astronomical amount for your service, I do not expect to have to pull down your dev tools, and fix things for you. That was a rough year, admittedly. Never raised my voice, but made it abundantly clear it was not Quality.