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> combining chat and email Oh it's one of those contact forms disguised as chat systems? Those are such a pain, website offering oh to talk to someone and then
by Aachen 5y ago
> combining chat and email
Oh it's one of those contact forms disguised as chat systems? Those are such a pain, website offering oh to talk to someone and then "responds in 49 minutes on average, you will be notified via email".
But then GGP mentioned a screen share, does that work via a third party then?
- stickfigure 5y agoYes, that's probably it. The customer experience depends on whether you (support) are in front of the computer. If you're not available, phone support means leaving a voicemail and playing callback phone tag across worldwide time zones. I'll take the chat window please. A nice thing about chat is that it's easy to send and receive screenshots and links. Our customers seem to be pretty happy, but that probably has most to do with the quality of support. I'm the GGP, and yeah video is a different app. I use whereby.com (formerly appear.in) out of habit, but probably will move to Jitsi soon. It would be nice if this was integrated into intercom.