> I have greater empathy for people in those roles. Working support must suck, but being first line support in a call center truly sounds like hell. Same here.

> I have greater empathy for people in those roles. Working support must suck, but being first line support in a call center truly sounds like hell. Same here. The company has put them in a no win situation. However, it also leaves me pissed off as a consumer, as the experience seems designed to make you frustrated and give up.