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> Show the user that you care about their issue and can help them resolve it; project confidence; empathize I did all of this, was good at my job, and there wa
by Trasmatta 5y ago
> Show the user that you care about their issue and can help them resolve it; project confidence; empathize
I did all of this, was good at my job, and there wasn't a language or cultural barrier. It was still hell.
- hnzix 5y agoIt also depends if you're supporting org users or The General Public. Org user support can be quite rewarding. Dealing with the unwashed masses however...