> It's almost like there's something cultural happening in America that's making everyone assume the worst when interacting with people they don't know... It's

> It's almost like there's something cultural happening in America that's making everyone assume the worst when interacting with people they don't know... It's the same in Germany. > Happily, once you break through that aggressive exterior and people realize you're just a person trying to help them out they almost invariably do a 180 and become helpful and polite, and we get whatever it was straightened out together. Yep, indeed. Especially once they realize it's the developer they are writing with, not a support agent. I always have mixed feeling about it, because I don't deserve to be better treated than the frontline workers of our company. So maybe it's a western thing after all?