>>You can detect critical parts of your product THIS!!! Not necessarily phone-only, but the help line/desk is an incredible goldmine of information on the act

>>You can detect critical parts of your product THIS!!! Not necessarily phone-only, but the help line/desk is an incredible goldmine of information on the actual in-field use of your product. More valuable than 100 design sessions, focus groups, Product Manager opinions, etc. Yet it is frequently ignored as a cost sink. This is in no small part a reason for the declining reputation of 'big tech'. Too many product managers just don't want to be pushed off of their 'vision' for the product by the actual in-field reality (Win-11 seems to be the latest victim of this myopia).