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My theory for that is that companies in the US have a culture of prioritizing support tickets by a product of “outrageousness” and reach. If you sound like you
by soneca 5y ago
My theory for that is that companies in the US have a culture of prioritizing support tickets by a product of “outrageousness” and reach.
If you sound like your next step is to sue the company, they solve your issue before the ones that sounded understanding and forgiving. Same with reach, if your complaint reach HN front over or get traction on Twitter, it is solved first than those that just sent an email.
- leesalminen 5y agoThat’s so funny, I did the exact opposite at my company. The nastier you are in ticket the slower we were to respond. Eventually word got out that if you’re polite you can get answers from the CEO. If you’re rude, you go to the back of the line and don’t have a chance of talking with anyone beyond tier 2. It took a couple years for everyone to “get it”, but it mostly works now. We only actually ever got 1 letter from someone’s family attorney (read: the customer’s sibling). We just sent a FU nasty gram back on letterhead from our huge multinational firm signed by a partner and we never heard from them again.