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Agree. I've had this experience far too many times where I call tech support and explain the problem to me and they're like "sorry there is no button for me to
by fxtentacle 5y ago
Agree. I've had this experience far too many times where I call tech support and explain the problem to me and they're like "sorry there is no button for me to enter that into the computer" or when I need some report/export and people are like "sorry my computer cannot do that".
You're talking to a human, but they behave like a broken robot.
Also there's the 30 minutes waiting music that repeats every 1 minute a cheerful recording of someone saying "your call is important to us". It's obvious that it isn't, or else they'd hire more people so that they can pick up the phone more quickly.
- bserge 5y agoOn the other side, you get "Sup, the fuck do you want? I'm not getting paid enough for this shit"
- nickstinemates 5y agoMost of the time I'd prefer that to what you get instead.
- ufmace 5y agoI've mostly found the humans pretty helpful actually, at least at the places I've called. What drives me nuts with most phone support is that it makes you spend 20 minutes wading through a phone tree offering the same automated options as the website. If I'm calling, it's always for some weird thing that isn't handled automatically, if I wanted to do one of the easily automated things, I would have already done it on the website.
- dTal 5y agoI'm willing to bet there are huge sections of the population who will insist on talking to a real person, no matter how mundane or trivially automated their request. The 20 minute hazing ritual exists to deter them, not you. The more of a pain in the ass it is, the lower the call volume they have to deal with.
- deleted 5y ago[deleted]
- Lammy 5y ago>Also there's the 30 minutes waiting music that repeats every 1 minute a cheerful recording of someone saying "your call is important to us" Even these manage to be dehumanizing to the employees some times. W*lgreen's has one that interrupts every minute to say "our staff is busy answering other calls", and the singular "our staff is" annoys me every time, like they view the front-line humans as just a possession to be exploited for every possible cent. Human Resources, if you will.
- mmahemoff 5y agoI don't care what kind of nonsense their recording says, what bothers me about this is they are stopping the music every minute! Can't get any work done while they make you wait half an hour.