When I ran my own business I had a product in the thousands of dollars price range. Phone support for this product would almost always be an interesting convers

When I ran my own business I had a product in the thousands of dollars price range. Phone support for this product would almost always be an interesting conversation where I learned a lot about customer needs. I also had a $25 PDF tool with a trial version. For that product a lot of the callers had no clue what the product actually did or tried to get a $5 discount or some other nonsense. I quickly stopped taking calls for that product because it was so unpleasant. My lesson was to offer phone support only for high price, low volume items. Phone support for cheap things attracts a lot of unpleasant people.