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I've never seen a company try this, but I wonder if an SMS/text support number could work. This would help with the 'flakiness', i.e., you don't have to respon
by reidjs 5y ago
I've never seen a company try this, but I wonder if an SMS/text support number could work. This would help with the 'flakiness', i.e., you don't have to respond immediately and you can help multiple people at once. No more waiting on hold at least.
- IncRnd 5y agoMany companies will have a similar structure but a different implementation, using a website-widget where the customer asks for a call-back.