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Last time I had a modem upgrade from VM, the guys said I should keep the old modem and VM would contact me to send it back. Five months later I sent it off for

• Crosseye_Jack 5y ago
  Back in the day they never bothered chasing up the modems even though they had wording in the contract they could charge if the equipment wasn’t returned, the equipment was never given to the customer but loaned for “free”, they were more pissy about their TV boxes, when I left them they kept sending threats to charging me for the boxes, I kept asking them to either collect them or send me pre-paid postage and I would send them back (was always “well mail one out” and they never did). One day I was in a pissy mood after another treat, drove down to the regional head office (at the time it was about 4 miles away) slapped them down on the receptionists desk with the threat letter and demanded a receipt. Never heard from them again. BT do the same these days with their hubs (or at least were planning to, dunno if they changed their minds after the backlash), BTs excuse is to reduce electronics waste. Not that we’re going to reuse the gear themselves more that they would recycle it. BE (before they were brought out by o2) would send you out a “cat trap” modem on the condition you returned it if you left (so they could give it to ant or customer as a cat trap) but didn’t really give a crap about the primary modem.