From their website: When we can help? .. You wrote down a list of words, and the passphrase is some combination of those words You thought you knew your pas

From their website: When we can help? .. You wrote down a list of words, and the passphrase is some combination of those words You thought you knew your password, but perhaps it involves different numbers or different capitalization than you remember Also worth noting that the sequence of random words is a pattern that has only been standardised over the last few years. There are plenty of random zip-encoded (etc) files around from before this.