3 ms·
> It's one thing to be shit on by your employer, but having the customers treating like shit as well is just as bad. Spent a few years in retail, and can tell
by indymike 5y ago
> It's one thing to be shit on by your employer, but having the customers treating like shit as well is just as bad.
Spent a few years in retail, and can tell you: if management treats employees badly, customers will treat employees badly, which in turn causes another cycle of management treating employees badly. It's a cycle that is caused when management and employees aren't focused on the one thing that really matters in a retail exchange: having happy customers.
- ashtonkem 5y agoI was going to say: I think there’s a mixture of customer selection and signaling from management going on here. I think Costco (and all stores really), subtly signal how their employees are to be treated, which creates a norm and a social expectation that most people implicitly follow. I think the fact that Costco employees don’t have to wear a full uniform is part of it. They have a clear identification that they’re an employee, as is necessary, but they also don’t have to wear a uniform that strips them of as much individuality as possible.