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Exactly. When I see these threads I'm always lost. What Amazon are these people running into? If you're in the US, this isn't a common experience from my circl

by ctvo 5y ago

Exactly. When I see these threads I'm always lost. What Amazon are these people running into? If you're in the US, this isn't a common experience from my circle of friends / family. I only order things from Amazon. I go out of my way to order from Amazon because I don't want to deal with bad customer service. I once ordered ~1-2K worth of home good items and sent it to my old address mistakenly. They sent every item to my new address and told me not to worry about it. They're STILL one of the most trusted brands. If these issues are as widespread ... ya know the market works? People will go elsewhere.

dylan604 5y ago
>I only order things from Amazon. So because it hasn't happened to you, yet, you assume everyone else is making it up? >People will go elsewhere. Where is the disconnect? You are complaining about people telling you they are leaving because it differs from your experience, yet you then say you don't think people are going elsewhere.
- kelnos 5y ago
  I think the charitable interpretation it to just assume people are bewildered by reports of bad experiences when they themselves have none. I don't think anyone is suggesting that people with bad experiences are lying about them. I, too, have had very few bad experiences with Amazon, and the few I've had were resolved easily and quickly. I'm not surprised, though, that some people have had a rash of bad experiences that were not resolved well.
  - emerged 5y ago
    I’ve had only very very few bad experiences and I’ve been an active customer since the beginning. I wonder if their system is setup so the whale customers are treated better.
- ctvo 5y ago
  I'm not discounting their experiences. I just can't explain it, both anecdotally and terms of Amazon's business performance and perceived image. If this is widespread we should see it show up elsewhere vs. only here (for me), where it's a known thing that Amazon co-mingles inventory, and hey, ya know that can lead to counterfeits! Which may explain it. HN's population may be more careful and examine items received more closely? HN often doesn't match reality (see often cited Dropbox initial criticisms), so it's not too strange.
Applejinx 5y ago
I get fairly decent results, but something extra… literally. There's some old account I used, with a slight variation on my name. Must've been years ago. Any credit card associated with it is long dead. I don't get billed for this account… but I get STUFF from this account. Not as much as some folks: I've heard stories of people really getting buried. Just the occasional weird garbage. Crappy things of various sorts. 'Free' in the mail. Because if the address has had a real thing sent to it, it can be used for a verified review. Someone's got control of that account and is spending their own money to send me things like an LED seasonal affective disorder light, sent in its own clearly recognizable box so I could see what it was. I knew I hadn't bought one of those, but there it was. Why? When I went to look the product up on Amazon, it was #1 in its category. That's why. There are plenty of things that I'll get through Amazon, including 'off-brand' stuff like color-changing LED light bulbs from severely off brands where I know it might be sketchy but it's priced accordingly, or guitar strings, or funny little adapters and HDMI cables. I just know not to trust them. That's the Amazon I came to know.

by ctvo 5y ago

dylan604 5y ago

>I only order things from Amazon. So because it hasn't happened to you, yet, you assume everyone else is making it up? >People will go elsewhere. Where is the disconnect? You are complaining about people telling you they are leaving because it differs from your experience, yet you then say you don't think people are going elsewhere.

kelnos 5y ago
I think the charitable interpretation it to just assume people are bewildered by reports of bad experiences when they themselves have none. I don't think anyone is suggesting that people with bad experiences are lying about them. I, too, have had very few bad experiences with Amazon, and the few I've had were resolved easily and quickly. I'm not surprised, though, that some people have had a rash of bad experiences that were not resolved well.
- emerged 5y ago
  I’ve had only very very few bad experiences and I’ve been an active customer since the beginning. I wonder if their system is setup so the whale customers are treated better.
ctvo 5y ago
I'm not discounting their experiences. I just can't explain it, both anecdotally and terms of Amazon's business performance and perceived image. If this is widespread we should see it show up elsewhere vs. only here (for me), where it's a known thing that Amazon co-mingles inventory, and hey, ya know that can lead to counterfeits! Which may explain it. HN's population may be more careful and examine items received more closely? HN often doesn't match reality (see often cited Dropbox initial criticisms), so it's not too strange.

Applejinx 5y ago

I get fairly decent results, but something extra… literally. There's some old account I used, with a slight variation on my name. Must've been years ago. Any credit card associated with it is long dead. I don't get billed for this account… but I get STUFF from this account. Not as much as some folks: I've heard stories of people really getting buried. Just the occasional weird garbage. Crappy things of various sorts. 'Free' in the mail. Because if the address has had a real thing sent to it, it can be used for a verified review. Someone's got control of that account and is spending their own money to send me things like an LED seasonal affective disorder light, sent in its own clearly recognizable box so I could see what it was. I knew I hadn't bought one of those, but there it was. Why? When I went to look the product up on Amazon, it was #1 in its category. That's why. There are plenty of things that I'll get through Amazon, including 'off-brand' stuff like color-changing LED light bulbs from severely off brands where I know it might be sketchy but it's priced accordingly, or guitar strings, or funny little adapters and HDMI cables. I just know not to trust them. That's the Amazon I came to know.