What's missing from this is retention/churn. Perfecting the close - for the wrong employees or customers - is no close at all. For example, the 25% that needed

What's missing from this is retention/churn. Perfecting the close - for the wrong employees or customers - is no close at all. For example, the 25% that needed an H1B shouldn't have gone through the process at all. In addition, it's a relationship. There has to be a two-way fit. You can't be everything to everyone, and vice versa.