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> why is it so difficult to just make a call? Maybe easy for you but I would never ever order anything if I had to make a call. That's a big no from me. The o
by Kiro 5y ago
> why is it so difficult to just make a call?
Maybe easy for you but I would never ever order anything if I had to make a call. That's a big no from me.
The other benefit I see is that the app has my payment and delivery details and I don't need to hassle with cash or paying on delivery. Ordering from restaurant A and B is exactly the same and encourages me to try out new stuff.
The third thing is that I can see the delivery courier in realtime on a map and know when they arrive.
With that said, all these benefits would be the same for me if the app was just an aggregator and payment processor with the restaurants handling the delivery themselves.
- spapas82 5y agoYes I can see why it could be difficult for some people to make calls. Also I agree that being able to use your credit card is convenient. However I am not sure that premium that e-food gets is actually worth that convenience... As I said before almost all the reastaurants had their own delivery people and the major reason for them that decided to use e-food is their fear of missing out the online delivery hype. If most people at least understood how much better it is for restaurants to avoid the intermediate it would be much better.
- Ekaros 5y agoI would expect value of online presence, ordering, payment processing to be somewhere 5-10% of order. I wouldn't call anyone to order, but I do order online. And I would prefer the restaurants own or partnered site for this. I still think there is place for low cost platform that does exactly this. It won't be billion dollar business, but certainly multiple millions is entirely possible.