Thank you, that's useful context, without having a subscription. Does it say anything about if his manager had penalized him for some customers not working wit

Thank you, that's useful context, without having a subscription. Does it say anything about if his manager had penalized him for some customers not working with him? If management requires him to post the same numbers despite knowing that, I think that's a big problem. Otherwise, I'm not necessarily sold by his story here. (I'm curious is customers still refused with an interpreter, too. That's also going to slow things down.)