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> He said that he had communicated with customers by typing on an iPad, and that some customers had refused to work with him as a result. When he told his manag
by sxp 5y ago
> He said that he had communicated with customers by typing on an iPad, and that some customers had refused to work with him as a result. When he told his manager, the manager said it was the customers’ right, he said....He was eventually assigned an interpreter. But by that time, he said, upper management viewed him as a complainer and refused to promote him.
Using an iPad/iPhone seems to be the standard Apple policy, but this employee objected.
- majormajor 5y agoThank you, that's useful context, without having a subscription. Does it say anything about if his manager had penalized him for some customers not working with him? If management requires him to post the same numbers despite knowing that, I think that's a big problem. Otherwise, I'm not necessarily sold by his story here. (I'm curious is customers still refused with an interpreter, too. That's also going to slow things down.)
- Spooky23 5y agoReasonable accommodation is the standard. Interpretation varies, but hiring another employee to translate for an employee seems to be beyond that standard to me.