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Speaking is only a small part of communicating. A sign language interpreter is just the person's "voice" but their approach on how to treat a customer is still
by daenz 5y ago
Speaking is only a small part of communicating. A sign language interpreter is just the person's "voice" but their approach on how to treat a customer is still theirs, not their interpreters.
EDIT>> For those missing my point. If Chris Voss suddenly needed a sign language interpreter, he'd still be incredibly valuable for his ability to negotiate. A person's skills in communication aren't solely tied to their ability to speak.
- nvahalik 5y agoHave you worked in retail sales?
- meragrin_ 5y agoSorry, but the interpreter is going to need to be trained to have an understanding. They would likely be paid just as much if not more. It adds quite a bit of friction because interactions will take at least twice as long. It is not a reasonable accommodation. The interpreter would probably be able to help the customer faster alone.
- ipaddr 5y agoYour message changed my mind on this. Not because one person can negotiate better. Because the package of the two provide a different energy. People feel more comfortable in groups and more pressured one on one. The interpreter is seen as neutral but an upstanding person. Grouping the three presents a natural barrier which gives the customer space. If the interpreter can fullfill the wingman role by neutrally suggesting to go forward with a purchase to someone on the fence you have a real business.