4 ms·

GitHub seems to care about user experience even though they're winning though.

by tln 5y ago

leeoniya 5y ago
i've opened multiple, detailed support tickets over the years about different UX wtfs they rolled out that removed vital functionality. not one of my complaints has ever been addressed. my last complaint was ghosted after i pointed out that they should actually read my lengthy analysis instead of giving a worthless canned response. still waiting for reply since Jan 4.
- atatatat 5y ago
  Are you a paid user?
  - leeoniya 5y ago
    no, but i author and maintain some pretty popular projects and now work for a company that does pay, and also has a massive github and OSS footprint.
    - webmaven 5y ago
      > no, but i author and maintain some pretty popular projects and now work for a company that does pay, and also has a massive github and OSS footprint. Would you say that you (and your projects) and employer are to some degree locked in now? Are either you or your employer likely to move away from hosting your projects on GitHub?
      - leeoniya 5y ago
        my employer uses a lot of paid github features, while my projects use none, so moving away would be simple for me, but difficult for them. the real lock-in is no different than any other social media platform: network effects. most people who follow you on X rarely bother also having an account on Y. unless you're Taylor Swift, moving away means diminished visibility/reach, and dilution of any reputation accumulated e.g. over a decade of activity, interactions, etc.
paulryanrogers 5y ago
GitHub SAAS consumer experience. It doesn't go as far for users who would like to run their own GH instance as open source. And in some areas GitLab has done better, such as CI.
- CameronNemo 5y ago
  GitHub enterprise on prem is an offering I thought? Sure it is not open source, or even source available. But they are still trying to compete against GitLab in that space.
  - paulryanrogers 5y ago
    Right, but I doubt GH let's on prem users modify the source to suit their needs.

GitHub seems to care about user experience even though they're winning though.

by tln 5y ago

GitHub seems to care about user experience even though they're winning though.

i've opened multiple, detailed support tickets over the years about different UX wtfs they rolled out that removed vital functionality. not one of my complaints has ever been addressed. my last complaint was ghosted after i pointed out that they should actually read my lengthy analysis instead of giving a worthless canned response. still waiting for reply since Jan 4.

atatatat 5y ago
Are you a paid user?
- leeoniya 5y ago
  no, but i author and maintain some pretty popular projects and now work for a company that does pay, and also has a massive github and OSS footprint.
  - webmaven 5y ago
    > no, but i author and maintain some pretty popular projects and now work for a company that does pay, and also has a massive github and OSS footprint. Would you say that you (and your projects) and employer are to some degree locked in now? Are either you or your employer likely to move away from hosting your projects on GitHub?
    - leeoniya 5y ago
      my employer uses a lot of paid github features, while my projects use none, so moving away would be simple for me, but difficult for them. the real lock-in is no different than any other social media platform: network effects. most people who follow you on X rarely bother also having an account on Y. unless you're Taylor Swift, moving away means diminished visibility/reach, and dilution of any reputation accumulated e.g. over a decade of activity, interactions, etc.

paulryanrogers 5y ago

GitHub SAAS consumer experience. It doesn't go as far for users who would like to run their own GH instance as open source. And in some areas GitLab has done better, such as CI.

CameronNemo 5y ago
GitHub enterprise on prem is an offering I thought? Sure it is not open source, or even source available. But they are still trying to compete against GitLab in that space.
- paulryanrogers 5y ago
  Right, but I doubt GH let's on prem users modify the source to suit their needs.