As a counterpoint, the data loss incident made me a fan. They didn't treat it as a funny mistake, I don't think -- I remember one comment from one of the Gitlab

As a counterpoint, the data loss incident made me a fan. They didn't treat it as a funny mistake, I don't think -- I remember one comment from one of the Gitlab engineers of "everyone is very sad, but we're trying." Something in that spirit. Anyone who's ever worked with production systems knows how absurdly easy it is to ruin them. Yes, it was careless, but they responded with class: they didn't fire the engineer that made the mistake. That would have turned me into a gitlab enemy. Recognizing that a process is dysfunctional is one of the hardest things for any company to do. There's an incredible amount of corporate inertia preventing such recognitions from taking hold. Are you sure it wasn't worth applauding? There's also nothing wrong with getting big, or getting worse. The trick is to get worse in the ways that matter the least.