I had a terrible experience renting from Klass Wagen in Romania this week. I think they're scamming their customers as much as they can before going bankrupt.

I had a terrible experience renting from Klass Wagen in Romania this week. I think they're scamming their customers as much as they can before going bankrupt. I booked a SUV with my Sapphire Preferred card that has primary car insurance on it but when I went to pick the car up, I had the sleaziest sales experience of my life. The agent tried to sell me their insurance for $70/day but I told him, no I'm covered. He said due to COVID they have a new policy that any scratch, dent or chip, no matter how small, will be fixed and the cost deducted from my $1700 deposit. I was ready to decline until he showed me the car I booked. It had so many scratches, dents and damage, including coffee stains on the headliner, that I gave in and took their insurance because I needed to leave that day. As we were taking pictures and documenting the myriad of damage, I realized I was going to be on the hook for something when I returned the car. He said they cash in 90% of deposits... I think that was a lie as well. Lo and behold, once I took the insurance, I got "upgraded" to a nicer and cleaner car. After seeing other reviews, a bunch of people fell for the same scam. They must be hemoraging money and have resorted to such scummy practices, it was really off putting. I'm going to try and do a charge back for the insurance part, I felt really bad after the experience.