You know I have been trying to figure out the right word for it. You nailed it. The more frustrating part is when someone gets into this mode they expect empa

You know I have been trying to figure out the right word for it. You nailed it. The more frustrating part is when someone gets into this mode they expect empathy towards them but do not display it at all. We all have been the newbie. We all have been stuck with a program that does weird things. We do not all have years of exp on some particular tech under our belts. Not everyone is interested in the same things. Not everything is perfect the first time, sometimes something is better than nothing. My moment where I learned this was when I showed someone how to use the tool 'wc'. It took something where they were manually counting a file to mere seconds. I was able to help them and saved them days of work. They just did not know. I helped them and did not even realize it until someone pointed it out. I thought they were being silly not to use it, but then realized they just did not know. They did not even know enough to ask the right question.