Underrated comment. If you break down what most vendors and consultants do, in terms of either dollars or hours, you'll usually find that they mostly do sales,

Underrated comment. If you break down what most vendors and consultants do, in terms of either dollars or hours, you'll usually find that they mostly do sales, PR, client relationship, etc. Projects are designed and managed to make the right people look good to the right people, manage expectations, etc. They'll spend massive time giving non-tech executive buyers easy, fun choices.. let them feel strategic, visionary and empowered. They'll communicate the hell out of every piece of progress. Whoever hired them also has a massive incentive to buy into and sell onwards, that the project is a massive success. IE... if your job is to make a clients' Salesforce instance do a thing, 80% you your job is stuff other than making a clients' Salesforce instance do the thing. Internal dev teams will rarely have this pageantry. Meanwhile, no one outside that team knows what they do, how well they do it or such.