Sounds like the SaaS was able to help you decide their service isn't a good fit for you. If your usage and budget is on a hobbyist level but you're expecting b

Sounds like the SaaS was able to help you decide their service isn't a good fit for you. If your usage and budget is on a hobbyist level but you're expecting business level support, you won't be happy with the service and they helpfully ruled their service out of your choices. I'm sure if you keep looking you'll be able to find something that will give you the warm fuzzies at your desired price.