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This is one reason why I always look at how support is handled when choosing software. If I run in to this, I'll go look at the next thing on my list. I'm not
by _jal 5y ago
This is one reason why I always look at how support is handled when choosing software. If I run in to this, I'll go look at the next thing on my list.
I'm not trying to downplay the problems you run in to, I've seen all of this and worse. It just seems that you chose tooling that doesn't work well for actually managing support, so you have to beat your users into the right shape to fit your software.
Godspeed, I guess.
- Meekro 5y agoIf we're talking about formal support for a paid product, I agree with you. But I don't actually know any companies that use Discord as their primary support system, usually it'll be email or some sort of ticket system. Sometimes small internet companies will have a public Discord as well, and you might even be able to get questions answered there, but I can't think of any cases where they actually promote it as the primary support system. I was referring to things like open source software, game mods, photography enthusiast communities, etc. These kinds of communities are often on Discord these days, and suffer from the problems I mentioned previously. These lead to heavy-handed moderation.