> I've read about people just being locked out of their account and they've had to use HN or Reddit to get in contact with a person Not really the same thing.

> I've read about people just being locked out of their account and they've had to use HN or Reddit to get in contact with a person Not really the same thing. She was an employee, and Apple was already willing to investigate the issue twice. She wasn't facing indifference, and "showing a controversy to the public" involved leaking confidential documents.