Same here. I had an account with them 10 years ago. They were unbelievably dysfunctional, unlike any other bank I've worked with. I figured no business could b

Same here. I had an account with them 10 years ago. They were unbelievably dysfunctional, unlike any other bank I've worked with. I figured no business could be profitable operating in such a clumsy way, indicating that "boring" retail banking was not the focus of their operations.