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I am using Azure on one project as per client's requirement. One thing I can say, Microsoft hasn't changed a bit. It's a Win98 experience in the cloud. Now we
by baybal2 5y ago
I am using Azure on one project as per client's requirement.
One thing I can say, Microsoft hasn't changed a bit. It's a Win98 experience in the cloud.
Now we are fighting Microsoft silently blocking entire ASN of Airtel in Nigeria, and:
1. First, obviously pretending having no idea what are we talking about, and bullshitting us
2. Then not acknowledging. "We checked it, everything is fine"
3. When faced with traceroute - "Maybe it's a third party network provider"
4. When faced with WHOIS record - "I don't know what really to do"
5. "When faced with "this is the last day we are using you" they finally escalated it, and then "It's our DDOS team doing, we have no bearing on them"
6. So, you see it's their official policy to bullshit clients. They clearly knew something from the start, but tried every diversion, thinking they are talking to some $10 per hour anykey man.
Soon found out that Azure silently blocks a big chunk of third world ISPs, and other small datacentre providers without an option to appeal.
- gibs0ns 5y agoThis essentially echos my experience anytime I have had to deal with Microsoft support. It's unfathomable how bad their support is and the difficulty to get anything done even when presenting clear evidence/facts.
- corty 5y agoMicrosoft doesn't cater to the more knowledgeable admin population I guess. They are used to the point-and-click crowd mindlessly accepting every answer as gospel. Because usually you can't prove them wrong anyways, everything being opaque and closed in Microsoft-land. And because of that, MS/Windows admins never learned how to get to the very bottom of things.
- ficklepickle 5y agoI just spent the day making an azure app and taking packet dumps so I can prove it is their fault. Traffic to one of our vendors goes into a black hole, but only from the US South East region.
- 908B64B197 5y ago> Soon found out that Azure silently blocks a big chunk of third world ISPs Maybe the best recourse here is to get rid of the spam coming out of this ASN.
- baybal2 5y agoFollowing this logic, the first whom they need to block should be American ISPs. North America is the biggest source of spam mail, and DDOS by far.
- 908B64B197 5y agoThere's a signal to noise ratio to consider here.
- skim_milk 5y agoI had to tell one of my clients to disable IPv6 on his machine because our Azure Web App wasn't reachable half the time. And he lives in the UK! Support wouldn't do anything after I had to remote in to his computer and run traceroute etc. to figure out it was 100% a problem with Azure itself.
- pineconewarrior 5y agoOkay, I need to know how you convinced a support agent to let you remote their machine. I could solve so many problems this way.
- skim_milk 5y agoThat was awful wording on my part, I meant to say that I had to remote into my client's machine to disable IPv6 because he couldn't connect to the Azure datacenters we were using half the time except when using IPv4. Literally portal.azure.com and everything else on Azure wouldn't respond until I got my client to disable IPv6.