> a human did review the transaction activity and actively sent the email. We're digging more into exactly what happened here I can already tell you what happe

> a human did review the transaction activity and actively sent the email. We're digging more into exactly what happened here I can already tell you what happened, Edwin. From your CEO himself: > We actually have an ongoing project to reduce the occurrence of these mistaken rejections by 90% by the end of this year. I think we’ll succeed at it. (They’re already down 50% since earlier this year.) Your staff are duking your metrics because you don't understand Goodhart's Law.