5 ms·
It seems like companies can't seem to get their act together to offer some kind of rapid escalation/remediation service. Maybe it's time for legislation to for
by GiorgioG 5y ago
It seems like companies can't seem to get their act together to offer some kind of rapid escalation/remediation service. Maybe it's time for legislation to force their hand. This could potentially cost a business a ton of money (and affect a non-trivial number of employees) in the process.
- mgkimsal 5y agoWould 'paid' support help? Like pay, say... $150 up front, which is refunded (partial or all) depending on the outcome (error on their end, you get refunded?) It runs the risk of turning 'support' in to a profit center, I support.
- aquark 5y agoWhile not ideal, I think this is a great option. Microsoft (used to?) offer this for developer support and I remember using it maybe 15 years ago where it was a couple of hundred bucks to open a ticket but you got quick access to a real expert and good escalation. If the issue turned out to be their problem the ticket was refunded. For something business critical like this it is a way of signaling to the company that there is clearly somethin wrong with the automated process: a real scammer won't pony up hundreds of $ to get a review they would fail.
- mgkimsal 5y agoExactly re: who won't pay. If I'm losing hundreds or thousands, I'll pay $150 just to get a real person's attention - most scammers won't. And yeah, it was MS I was initially thinking of, but haven't been in that world for a long time, so no idea if it's still an option.
- GiorgioG 5y agoNot really. This should be an emergeny-use only type support. But don't penalize (by making them pay) for a screwup on your end.